Grievance redressal process
Customers who wish to provide feedback or send in their complaints may use the following channels between 10:00 AM and 6:00 PM, from Monday to Friday (except on public holidays):
Level of escalation | Official to be approached | TAT for resolution | Contact details |
|---|---|---|---|
First | Customer service representative | 15 days | Email: customercare@jswonefinance.in Customer care number: 022 68542400/ +91 7738207911 |
Second | Grievance redressal officer | 15 days | Email: gro@jswonefinance.in Contact number: 022 68542400/ +91 7304557911 |
If a case requires additional time, the company or the grievance redressal representative will inform the customer of reasons for delay and provide regular updates on the progress of the resolution.
If the customer's complaint/ dispute is not redressed within a period of 30 days from the date of receipt of the complaint, the customer may file an appeal with the Ombudsman in accordance with RBI regulations at https://cms.rbi.org.in or the customer may write to Officer-in-Charge of the Regional Office of DNBS of RBI, whose details are as mentioned below:
Shri Ajay Kumar Misra / Shri Sanjay Kumar, 4th Floor / 1st Floor, RBI Byculla Office building, Opp. Mumbai Central Railway Station, Byculla, Mumbai – 400008, Contact: (022) 23022028 / 23001285
JOFL enabling access to credit
JSW One Finance Limited (JOFL)is a wholly owned subsidiary of JSW One Platforms Limited. As a leading Non-Banking Financial Company (NBFC), we aim to transform small business lending by making it convenient for MSMEs and retailers to access credit through our digital underwriting process
Contact us
Registered address
6th floor, JSW centre, Bandra kurla complex, Bandra east, Mumbai - 400051
Contact details
022 68542400/ +91 7738207911
customercare@jswonefinance.in